All items are produced after your order is placed. Processing typically takes 2–5 business days before shipping.

Delivery times vary by location.

• United States: 3–7 business days

• Europe: 3–10 business days

• International: 7–20 business days

You will receive tracking once your order ships.

Once your order is fulfilled, a tracking link will be sent to your email. You can monitor the shipment directly through the carrier.

Because items are made to order, we do not accept returns for size selection or change of mind. However, if your item arrives damaged or defective, contact us within 25 days of delivery.

Please email support@valenzabrand.shop with your order number and clear photos. We will review the issue and offer a replacement or refund if approved.

Orders can only be modified or canceled within a short window after purchase. Contact us immediately if you need assistance.

Each product page includes a detailed size guide. We recommend reviewing measurements carefully before placing your order.

Yes. We ship worldwide. Delivery times and customs fees may vary depending on your country.

International orders may be subject to customs duties or taxes imposed by your country. These charges are the customer’s responsibility.

You can reach us anytime at support@valenzabrand.shop. We aim to respond within 24–48 business hours.